Refund Policy

Refund & Return Policy

Effective Date: November 25, 2025
Website: tinybakesco.com
Company: Tiny Bakes Ltd.

Because our products are freshly baked and perishable, we have specific guidelines for refunds, cancellations, and returns.

 

1. Perishable Products – No Returns

Due to food safety regulations and the nature of our products:

• We cannot accept returns of baked goods once they have left our possession (picked up or delivered).

• All sales of perishable items are final, except in the case of a confirmed error on our part.

 

2. Order Accuracy & Quality Concerns

We want you to be happy with your order. If there is an issue, please contact us as soon as possible.

You may be eligible for a partial or full refund, credit, or replacement if:

• The order you received is significantly different from what was confirmed (wrong item, major design error, etc.).

• There is a clear quality issue (e.g., product appears spoiled upon receipt, undercooked, or otherwise not fit for consumption).

To help us review the issue, we may request:

• Photos of the product and packaging

• A description of the problem

• The date and time the issue was discovered

All concerns should be reported within 24 hours of receiving your order.

 

3. Cancellations

Because we bake to order and may purchase ingredients in advance:

• Standard Orders:

  • Cancellations requested at least 1 days before the scheduled pick-up or delivery may be eligible for a full or partial refund.

  • Cancellations requested within 1 days may result in a partial refund, credit, or no refund, depending on how much work and cost have already been incurred.

• Custom / Large Orders:

  • A non-refundable deposit may be required.

  • If significant work or specialty ingredients are already purchased or prepared, the deposit (or more) may be non-refundable.

​

4. Missed Pick-Up or Delivery

• If you fail to pick up your order at the agreed time, or are unavailable to receive a delivery without prior notice, we may not be able to offer a refund.

• Because products are perishable, we cannot guarantee freshness beyond the arranged time frame.

​

5. Allergies & Dietary Restrictions

We make reasonable efforts to share ingredient information, but:

• It is the customer’s responsibility to notify us of any allergies or dietary restrictions.

• We cannot guarantee an allergen-free environment.

• We are not responsible for adverse reactions caused by undisclosed allergies or sensitivities.

For this reason, allergy-related refund requests will typically not be granted unless we clearly made an error after you notified us in advance.

 

6. Payment Disputes

If you experience a billing issue through Venmo, PayPal, or Zelle:

• Please contact us first so we can try to resolve the issue.

• You may also need to follow the dispute resolution process provided by those payment platforms.

 

7. How to Request a Refund or Raise an Issue

To request a refund, credit, or report a concern:

1. Contact us at: reich@tinybakesco.com

2. Include your name, order details, date, and a description of the issue.

3. Attach photos if applicable.

We will review your request and respond within a reasonable time frame.

 

8. Changes to This Policy

We may revise this Refund & Return Policy from time to time.
The “Effective Date” will be updated when changes are made.